Find Me/Follow Me Feature: Be Always Available
If you are familiar with VoIP technology and the call center environment, then you must have surely heard or even used the ‘Find Me/Follow Me’ feature. This feature enables agents to never miss...
View Article5 Ways Call Recording Helps Improve Agent Training
Call recordings have great potential for educating and training call center employees both experienced and newbies. It provides a great many avenues to improve upon agent performance and their prowess...
View ArticleTop 6 Ways VoIP Can Help Accounting Firms
VoIP or Voice over Internet Protocol is a modern telecommunication method which has seen widespread adoption and popularity in businesses and organizations all over the world. It has been especially...
View ArticleHow Toll Free Numbers Solve Common Real Estate Problems
The real estate industry has been going strong simply because of the huge demand for accommodation and shelter. But competition within the industry has become very tight as well. Usually, the companies...
View ArticleFive Hidden Costs of On-Premise PBX Systems
The major and the apparent expenditure involved in traditional on premise business phone systems are the hardware – the things one can touch and see, which are the PBX hardware and the phone connected...
View ArticleWhy Your Business Needs a Blended Call Center Solution
One of the most challenging aspects of any call center environment is the way the agents utilize their time. Often, call center supervisors find themselves distributing and redistributing resources...
View ArticleAI Implementations For Unified Communications
AI has become quite the buzzword in today’s corporate echelons. It is a promising new technology which when properly implemented offers immense business enhancing advantages to businesses of all sorts...
View ArticleTop Benefits of Cloud Computing For Your Call Center Business
“Driving brand-differentiating customer satisfaction in this increasingly growing competitive business environment can become a highly troublesome task without proper technologies in...
View ArticleAI Influencing the Future of VoIP & UC
“By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human.” –GARTNER Artificial Intelligence is one of the most popular buzzwords being used...
View ArticleCloud Hosted UC: Network Operation Costs
Unified communication is simply an amalgamation of several business communication channels and collaborative applications, which are, as the name suggests, are unified within a single interface and...
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